Last updated: June 10, 2026
We are a small publisher, and we would rather have a happy musician than a disputed sale. Here is exactly how refunds work for both digital and printed editions.
Digital downloads: our goodwill promise
Digital files cannot be “returned,” but that does not mean you are stuck. If the edition is not right for you, perhaps the arrangement is harder than expected, the wrong key, or simply not what you hoped for, contact us within 14 days of purchase and we will make it right. Depending on what suits you best, that means:
- A replacement: swap for a different edition of similar value
- Store credit: toward anything in the catalog
- A refund: back to your original payment method
We ask only that you tell us briefly what was not right, so we can improve our product pages and previews. We may decline refunds in cases of clear abuse, such as repeated refund requests after downloading large portions of the catalog, but genuine cases are never a problem.
Bought the same edition twice by accident? Tell us and we will refund the duplicate, no questions asked.
EU and UK customers: your 14-day withdrawal right
If you are in the European Union or the United Kingdom, you normally have a statutory 14-day right to withdraw from an online purchase. For digital content, that right ends early once delivery begins with your express consent. By completing checkout for a digital edition on this site, you expressly consent to immediate delivery and acknowledge that the statutory 14-day withdrawal right ends once delivery begins.
Even where the statutory right no longer applies, our goodwill promise above still does. If something is wrong, write to us.
Print-on-demand editions
Misprints and damage. If your printed edition arrives damaged, misprinted, or with binding faults, email us a photo of the problem within 14 days of delivery and we will send a free replacement. No need to mail anything back.
Wrong item. If we or our print partner shipped the wrong edition, we will send the correct one at no cost.
Changed your mind. Because each printed copy is produced on demand specifically for your order, print sales are final, except for defects: if your copy arrives damaged, misprinted, or incorrect, the sections above have you fully covered.
Lost in transit. If your package has not arrived within 15 business days of the shipping notice (Canada and the US) or 30 days internationally, contact us and we will investigate with the carrier and replace or refund as appropriate.
How refunds are processed
Approved refunds go back to your original payment method through our payment processor, usually within 5 to 10 business days depending on your bank. Refunds are issued in the currency you paid in.
How to reach us
Email contact@nocturneeditions.com with your order number and a short description of the issue. Nocturne Editions is a small team, so you will hear back from the people who run the store, normally within 1 to 3 business days.
Nothing in this policy limits any rights you have under the consumer protection laws of your country or province.